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    Frequently Asked Questions

    How long will it take to deliver your order?

    Most of our pieces are handmade so, please allow 2-4 days for your order to be delivered. If you are in a hurry please reach out 971527713874 so we can consider this and speed up the delivery.

    Return or Refund Policy

    For the refund and return, we accept that for specific circumstances.

    Exceptions:
    We do offer refunds in the following cases:

    Proven Defective Item: If you receive a product that is proven to be defective, we are committed to resolving the issue for you. In such cases, we will provide you with a credit for the value of the defective item, which can be used towards obtaining a replacement. To initiate the refund process, please contact our customer support team at flingaccessories@gmail.com, our dedicated team will be more than happy to assist you and guide you through the necessary steps to resolve the issue promptly.

    Please note that to process your request, we may require evidence or documentation that supports the claim of a defective item. This may include photographs, videos, or any other relevant information that helps us assess the situation accurately.

    We appreciate your understanding of our no-return or refund policy. We remain committed to delivering the best possible experience for our valued customers.

    Are the Fling items delivered in gift boxes?

    All of our items will be carefully packaged in either a box or a pouch, depending on the size of the jewelry.
    For those looking to make their gift even more memorable, we offer the option of a Gift Box for an additional 10 AED. This beautifully designed box adds an extra touch of elegance and charm to your purchase, making it perfect for birthdays, anniversaries, or any other special event.

    To select the Gift Box option, simply indicate your preference during the checkout process. We will ensure that your chosen item is lovingly placed inside the Gift Box before being securely packaged for delivery.

    To which country do you ship?

    We currently offer shipping to all locations within the UAE. In the near future, we plan to expand our shipping services to cater to customers worldwide.

    What are the delivery fees?

    • AED 25 across the UAE
    • Enjoy complimentary delivery on all orders exceeding AED 350

    Can I cancel my order?

    We completely get it, we change our minds too! Just make sure to contact us within 1 hour of placing your order to cancel.

    Can I put a rush on my order?

    Yes, no problem. Just contact us through WhatsApp or email for our rush delivery and time frames.

    How do I get a discount code?

    Please keep following our pages on social media, and be the first to know about the offers and the discount codes we share with our beloved followers.

    Can I ALWAYS use my discount code?

    Discount codes can only be applied to full-priced items for a limited period. 

    Jewelry Care Guide

    To maintain shine, wipe your pieces with a soft microfiber cloth or soft T-shirt at the end of each day to prevent build-up. We recommend storing your jewels in your Fling pouch or any other soft pouch.

    You can also store them in a cool dry space away from moisture (jewelry case or jewelry box).
    • We have TARNISH-FREE jewelry that can withstand normal body sweat and is water resistant.
    • However, these jewels should be removed before swimming or exercising. Chemicals and oils can harm the metal over time

    What happens if an item is out of stock?

    Due to our limited quantity approach, there may be instances where certain products are unavailable. If you are unable to locate the specific item you desire on our website, please feel free to reach out to us via Whatsapp at 971527713874 or email at Flingaccessories@gmail.com. Our team will gladly assist by either creating the same designs or suggesting a similar item.

    Are the gemstones used in Fling Accessories real?

    Our jewelry is crafted using authentic natural gemstones and gold plating, ensuring genuine quality.

    Alternatively, we also offer pieces that feature tinted glass for a unique aesthetic.