Refund policy

 

At Fling Accessories, we aim to provide you with a delightful shopping experience. However, we understand that sometimes things may not go as planned.

Returns Policy

Inside the UAE:

• Return Period:
  Items can be returned within 1 day of the delivery date.
• Condition of Items:
  All returned jewelry must be in pristine condition and include all original packaging, including the microfiber pouch, jewelry travel box, and jewelry box.
• Defective Items:
  If you receive a defective item, we will bear all return charges and ensure a replacement or store credit.
• Non-Defective Items:
  If you wish to return non-defective items, you can visit our shop at Mirdif Avenue Mall or arrange delivery. The buyer is responsible for all associated return charges.
• Store Credit:
  Refunds will be issued as store credit in your Fling Accessories account wallet, which can be used for future purchases.

 

International Returns:

• Defective Items:
  For defective items, we will cover all return and exchange charges, including international shipping.
• Non-Defective Items:
  If you wish to return or exchange non-defective items for personal reasons, the buyer will bear all return and exchange shipping costs, including customs or import duties.
• Customs Clearance:
  Items shipped internationally must comply with customs regulations, and delays may occur during processing.

Exchanges Policy

Inside the UAE:

• Exchange Period:
  Exchanges can be processed within 1 day of delivery.
• Sizing or Style Adjustments:
  You can exchange your jewelry for a different size or style, provided the item is in its original condition. The buyer is responsible for delivery charges incurred during the exchange process.

International Exchanges:

• Defective Items:
  If an item arrives defective, we will cover all charges for the exchange, including international shipping.
• Non-Defective Items:
  For non-defective items, exchanges are permitted at the buyer's expense, including all international shipping fees, customs duties, and related charges.

 

Additional Notes

• Processing Time:
  Returns and exchanges will be processed within 2–5 business days of receiving the returned items. Store credits will be reflected in your wallet immediately after processing.
• Ineligible Items:
  Items that show signs of wear, or damage, or are missing parts of their original packaging (e.g., pouch, travel box) are not eligible for return or exchange.
• Custom Orders:
  Custom-made or personalized items cannot be returned or exchanged unless they arrive defective.
• Clearance Items:
  Items purchased on sale or clearance are final sales and are not eligible for return or exchange unless defective.

For assistance, feel free to reach out to us at +971527713874